Private Policy Plasticz 3D filament

This page was last modified on March 1, 2019

About our privacy policy

Plasticz cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Plasticz. The starting date for the validity of these conditions is 08/03/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it, which
security techniques we use and for whom the data are transparent.

Webshop software

LightSpeed
Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
Lightspeed reserves the right to share collected data within its own group in order to
to further improve services.

Web hosting

TransIP BV Leiden
We take over web hosting and e-mail services from TransIP BV Leiden. TransIP BV Leiden processed
personal data on our behalf and does not use your data for your own purposes. However, this party can
collect metadata about the use of the services. These are not personal data. TransIP BV Leiden has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP BV Leiden is obliged to observe secrecy on the grounds of the agreement.

E-mail and mailing lists

MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the services and to share information with third parties.

Office365
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie
We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted under the legal terms.

Reviews

WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are obliged to provide a name and e-mail address. WebwinkelKeur will share this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the
services for which WebwinkelKeur engages third parties.

Shipping and logistics

Sendcloud

If you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Sendcloud. Sendcloud uses this data only for the purpose of executing the agreement. In the event that Sendcloud enables subcontractors, Sendcloud also makes your data available to these parties.

Invoicing and accounting is done at a certified accountancy firm that does not have any Plasticz customer information.

We do not use external sales channels

Purpose of the data processing

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigation

In some cases, Plasticz may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed and which relate to your person or are traceable to them. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification law
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data is no longer being processed until you have removed the restriction to the e-mail address known to us.

Right of transferability
You always have the right to have the data that we process or have processed and that are related to your person or that can be traced back to this by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Plasticz. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling.
We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Google Analytics
Through our website, cookies are placed from the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this
privacy declaration.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy has consequences for the way we process already collected data relating to you, we will notify you by e-mail.

Contact details
Plasticz
Buckwheat field 14

3871NK Hoevelaken

The Netherlands

T (033) 844-2836

E [email protected]

Contact person for privacy matters
Gerco van Duijn