Shipping and returns Plasticz 3D filament

At Plasticz it is of course possible to exchange or return your order (provided the ordered product does not fall under a legal exception). This can be done within 14 days of receiving your complete order. Preferably use the return form that you can download at the top of this page. We would appreciate it if you would also send an email to [email protected] if you would like to exchange or return, so that we are already informed.

You can return the item to:

Plasticz

Returns department

Boekweitveld 14

3871 NK Hoevelaken

Right of withdrawal / reflection period

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.